My Philips Hue strip or bulb does not appear in the results list when I want to connect it
- Philips Hue products absolutely need the Hue Bridge. Otherwise, they cannot be found by Lumia Stream.
- Philips Hue Bluetooth-only products are not supported by Lumia Stream.
- Make sure that your computer and your Hue devices are connected directly to the same router and that there is no switch or similar network device in between.
- Please note that there are two different Hue options under Connections. There is one option for Hue lights and one option for Hue plugs.
I made sure that my Philips Hue device is supported by Lumia Stream. It is connected to a bridge. However, Lumia Stream does not find my device
- Make sure that your computer and your Hue device are connected directly to the same router and that no switch or similar network device in between.
- Make sure that no one else in the household is currently operating the devices via the Hue app. You can’t use the Hue app and Lumia Stream app at the same time.
- Disconnect the bridge from power for 15 seconds and reconnect it. Now try to establish the connection again.
If this doesn’t work
- Reset the bridge.
- Turn the bridge over and insert something sharp, like a needle or paper clip, into the hole labeled Factory Reset. You should be able to feel a button.
- Press it for 10 seconds.
- Now you need to reconnect your devices to the Hue app and then you can try again if Lumia Stream finds your lights or smart plugs now.
I can connect my devices, but they keep disappearing from the connection again
- After connecting your devices to Lumia Stream, please give them a static IP in your router. Some routers are set to reboot every 24 hours and give connected devices a new IP. Lumia Stream will not be informed about this and therefore will not be able to recognize the devices.
My devices are successfully connected to Lumia Stream. However, they sometimes stop working. Especially after an alert or command that involves a reaction or animation.
- Go to Connections and search for your Hue device. Check the "Fast Mode" checkbox there. Up to 10 devices can be operated in "Fast Mode".
When I open Lumia Stream, I get an error message "Ran into an issue creating an entertainment group with message: Error: An error occurred while creating a group: Network error”
- After connecting your devices to Lumia Stream, please give them a static IP in your router. Some routers are set to reboot every 24 hours and give connected devices a new IP. Lumia Stream will not be informed about this and therefore will not be able to recognize the devices.
- Restart your computer and your router.
- Reset the bridge.
- Turn the bridge over and insert something sharp, like a needle or paper clip, into the hole labeled Factory Reset. You should be able to feel a button.
- Press it for 10 seconds.
- Now you need to reconnect your devices to the Hue app and then you can try again if Lumia Stream finds your lights or smart plugs now.