Nanoleaf Connection Help

My Nanoleafs do not appear in the results list when I want to connect it

1. Lumia Stream supports Nanoleaf Lines, Elements, Shapes, and Canvas.
   1. Please note that the Essential line, i.e. strips and bulbs, are not supported because they use the thread protocol.
   2. You can only connect up to 10 controllers to Lumia Stream.
2. Make sure that your computer and your Nanoleaf device are connected directly to the same router and no switch or similar network device in between.
3. If you have a 5 GHz Wi-Fi network, please turn this off. Sometimes 2.4 GHz devices do not get along with it.
4. Connect your computer to the network via Wi-Fi. Sometimes routers block the detection of Ethernet to Wi-Fi and vice versa.
   1. You can also temporarily install Lumia Stream on a laptop and connect it to the router. However, please do not use 2 Lumia Stream instances at the same time.
5. If you find your devices with this method, you can switch back to an Ethernet connection.
6. Make sure that no one else in the household is currently operating the devices via the Nanoleaf app. You can’t use the Nanoleaf app and Lumia Stream app at the same time.
7. Restart Lumia Stream
8. Restart your PC
9. Try a soft reset:
   1. This will reset Wi-Fi and all pairing information for your Nanoleafs, but your saved scenes will remain.
   2. Make sure your Nanoleafs are plugged in and powered up.
   3. Press and hold the Power and Plus buttons for 10 seconds. The button LEDs on the controller will begin to flash rapidly.
   4. Release both buttons, and after a few moments the Power button LED will be solid.
   5. Delete the previous device from the app and proceed with the setup by adding the Nanoleafs as a new device.

I followed all steps but still can’t get my devices to work

1. Perform a hard reset:
   1. This will reset your Nanoleafs to factory settings, deleting all Wi-Fi settings and pairing data. Default scenes will be restored from the device memory. The Two-Way Sync feature can be used to back up and restore any custom Scenes that you've created.
      1. Disconnect the system from power.
      2. While holding down the Power and Plus buttons, reconnect the power supply unit to the power supply.
      3. Continue holding the buttons down until the button LEDs on the Controller light up.
      4. Once the button LEDs come on, release the buttons. The button LEDs will flash to indicate that a hard reset will now take place.
      5. The controller will reset to factory defaults and boot up.
   2. The Nanoleafs are ready to be set up once the Power Button LED stops flashing and the panels begin cycling through different colors.

I can connect my devices, but they keep disappearing from the connection again

1. After connecting your devices to Lumia Stream, please give them a static IP in your router. Some routers are set to reboot every 24 hours and give connected devices a new IP. Lumia Stream will not be informed about this and therefore will not be able to recognize the devices.

My devices are successfully connected to Lumia Stream. However, they sometimes stop working. Especially after an alert or command that involves a reaction or animation.

1. Go to Connections and search for your Nanoleaf connection. Tick the "Fast Mode" checkbox there.

Power cycle all parts of the system

Sometimes setup issues can be resolved by restarting the relevant devices

1. Router: Follow the instructions for your router and restart it. In general, most routers can be rebooted by disconnecting the power for 30 seconds and then reconnecting it.
2. LIFX lights: Disconnect the power supply from the mains for 10 seconds and connect it again

WiFi connection issues

It can be helpful to isolate your phone or tablet to WiFi, and disable mobile data. As devices don’t have internet available until connected with your home WiFi, it can at times, impact set-up.

1. Turn off cellular data on your iOS or Android device
2. Temporarily “forget” your surrounding WiFi networks
3. Reconnect to the desired 2.4ghz network
4. Once your device has connected you can turn your phone data back on

Network naming and password for 2.4Ghz and 5Ghz networks

Dual-band routers at times can route devices to the incorrect band, causing a failure in set-up. We recommend the following troubleshooting steps:

1. Change the SSID (name) of the 5Ghz network band, so it does not match with the 2.4Ghz SSID
2. Temporarily "forget" the 5Ghz network from your saved WiFi networks lists on your smart device WiFi settings.
3. Please see the owner's manual for your router for how to complete this step

“Airtime Fairness” or “WiFi Multi-Media (WMM)”

Certain New routers in brands such as Asus, Netgear, Cisco, and Ubiquiti may have these features. It can cause low bandwidth devices such as smart devices to fall off the network or be non-responsive. To disable, complete the following:

1. Log in to your wireless router settings
2. Follow wireless > professional > airtime fairness > set to disable

AP Isolation

Also called Client Isolation or Guest Isolation mode, it provides internet to devices, without allowing them to communicate with other devices on the network. This prevents smart devices from being set up and further controlled via the local network. This is commonly used on College or communal networks.

1. Disable AP Isolation on your router
2. If trying to set up via a shared network you will need to switch to the private or hotspot network. Unfortunately, if you cannot disable this feature, you will be unable to set up your smart device.
3. Please see the owner's manual for your router for how to complete this step

Firewalls, Port blocking, and VPN's

These can prevent a cloud connection for smart devices. Most smart devices can be controlled locally, however, it requires a connection for features such as schedules, IFTTT, Amazon Alexa, and more.  You will require access to certain ports to connect to their APIs

Also, check and make sure your phone and router do not have any AdBlock or VPN clients configured.

1. For internet provider routers, contact your provider
2. For a router you own, contact the manufacturer

If that doesn’t fix it:

Please visit us on Discord and open a ticket. Our support will be happy to help you find out where the problem is.